Use Existing On-Account Credit Memo and Apply
Use of an existing On-Account Credit Memo and a new application can be achieved using the following methods:
· Entry into the sheet via an import or manually
· The On-Account Credit Memos Download Source
Entry into the sheet via an import or manually:
1. Start with a blank template or imported/copied existing transaction numbers(s)
2. Populate the existing transaction numbers into the ‘Transaction Number’ column
3. Ensure the corresponding Business Unit is entered in the ‘Business Unit' column
4. Leave all ‘Upload Action’ columns blank except ‘Apply Upload Action’
5. Select Create or Create records as the ‘Apply Upload Action’
6. Complete applicable ‘Apply’ section columns
7. Validate and/or Upload
Sheet Structure Examples
Examples do not include all critical columns. Note the ‘Create’ action at the header for each section.
· Entry into the sheet via an import or manually
· The On-Account Credit Memos Download Source
On-Account Credit Memo Download Source
If applying to an existing On-Account Credit Memo follow these steps:
1. Download the desired On-Account Credit Memo(s)
2. Leave all ‘Upload Action’ columns blank except ‘Apply Upload Action’
3. Select Create or Create records as the ‘Apply Upload Action’
4. Complete applicable ‘Apply’ section columns
5. Validate and/or Upload.
Note: The header section must have valid existing On-Account Credit Memo details in the Business Unit and Transaction Number columns when applying.
If the Business Unit is removed/not entered an error will be presented on validation:
Apply Transaction Number cannot be validated as it requires Business Unit to be valid based on the upload action(s) for the associated row(s).
More information on how to reprocess these records can be found here.
